Reference

Privacy Policy that protects your account choices

Before you open an account, our Privacy Policy shows what we collect at registration, wallet setup, DANA, OVO, GoPay and QRIS checks, and lobby access on mobile browser.

DANA record checksOVO wallet dataGoPay account logsQRIS payment receipts
mpo88adia Privacy Policy that protects your account choices
CONTACT PATHS

Fast privacy help when details change

Privacy requests need a clear route, not a long search. We keep support channels linked to your account screen so you can ask about correction, deletion, cookie settings or wallet records without…

Live chat Live chat runs 09:00–01:00 WIB for privacy questions after login. Send your account ID, not your password, and we will check registration, cookie or payment-record issues before changing any profile field.
Email request Email [email protected] if you cannot log in or need a longer privacy request. Include your registered phone number, payment rail used, and the exact data you want checked or corrected.
Account screen On mobile browser, open Account > Privacy > Request Help to send a request from the signed-in account. This route helps us match your message to the right wallet and device records.
ACCOUNT CARE

Control over cookies, records and access

We handle privacy work inside the same account flow you use for wallet checks and lobby entry.

Registration data

We ask for details needed to create and protect your account: name, phone number, password, email where supplied, login time, and device data. We avoid asking for data that has no account purpose.

Payment records

DANA, OVO, GoPay and QRIS records are stored as transaction references, amounts, timestamps and status updates. We use them to match deposits, confirm withdrawals and answer wallet disputes tied to your account.

Cookie choices

Cookies keep your session active, remember language and help us spot unusual login patterns. You can clear browser cookies, but you may need to sign in again and repeat a phone check.

Security checks

If we see a new device, repeated wrong passwords or a wallet mismatch, we may pause sensitive changes until you confirm account control. This protects your profile, payment receipts and support history.

Retention period

We keep account, wallet and support records only as long as needed for service, dispute handling, security checks or applicable duties. When records are no longer needed, we remove or separate them from your profile.

Correction requests

You can ask us to correct your phone number, email, spelling of your name or outdated device data. We may request proof from the signed-in account before making changes to sensitive privacy fields.

Privacy answers before you join

These questions cover the privacy points we hear most before you open an account or update an existing profile. The answers focus on account data, wallet references, cookies, access rights and contact routes. If your case involves a specific DANA, OVO, GoPay or QRIS receipt, keep the reference ready so we can trace it faster.

We collect data needed to create, secure and service your account, including name, phone number, login data, device type, IP address, wallet references and support messages. Payment records stay tied to your account activity.

We store transaction references, timestamps, amounts and status results so deposits and withdrawals can be matched to your wallet. We do not store your wallet password or full app login details.

Yes. Contact live chat during 09:00–01:00 WIB or send email if you cannot log in. We may ask for account ID, registered phone number or a recent transaction reference before editing sensitive data.

You can request removal through Account > Privacy > Request Help or by email. Some records may need to be kept for security, payment tracing, dispute handling or applicable duties before removal is completed.

Some cookies keep your session active, remember language and help detect unusual sign-in attempts. If you clear them, you can still access the account, but you may need to sign in again.

Only support and account-security staff who need the request can see the case details. Payment processors or game studios receive limited records only when needed for account operation, transaction checks or technical fixes.

Yes. Access and eligibility depend on local law and are available only where local law permits. We may use location, device and account checks to apply the privacy and access rules for your region.