Reference

Your Legal Terms Before Account Access

Our Legal page puts account rules, data rights, payment-record handling, and local-law access wording in one place before you open your account.

Account termsData rightsDANA recordsQRIS checks
mpo88adia Your Legal Terms Before Account Access
LEGAL HELP

Fast Paths For Legal Questions

Legal questions need a clear route, not a general chat loop. We keep three contact paths open for account terms, data requests, payment-record questions, and access concerns.

Live chat routing Use live chat from 08:00 to 02:00 WIB for legal routing. Tell us whether your question concerns account terms, DANA or QRIS records, device access, or a change request so we can send it to the right team.
Email requests Send legal requests to [email protected] when you need a written reply. Include your account ID, registered mobile number, and the payment rail involved, such as OVO or GoPay, without sharing your wallet PIN.
Account ticket path Inside your account, open Account > Help > Legal Request to attach screenshots and transaction references. This path is useful when your request connects to a login session, QRIS receipt, or profile detail.
DATA CARE

How We Handle Legal Records

Legal records are handled by purpose, not by guesswork. We separate account identity, wallet activity, device sessions, cookie choices, and request history so each record is used for the legal reason collected.

Account data

We use your registered name, mobile number, and account ID to connect legal requests to the right account. Before changing profile data, we verify the request through the signed-in account or a matched support channel.

Payment records

DANA, OVO, GoPay, and QRIS records are kept with timestamps, reference IDs, and account links. These records help us answer legal questions about wallet activity without asking for your wallet PIN or app password.

Cookie choices

Cookies help keep sessions, language settings, and security checks in place. You can clear cookies in your browser settings, then sign in again; some legal confirmations may need to be accepted again after clearing them.

Security checks

We log device type, sign-in time, and session changes when your account enters legal or payment areas. If a new device appears, we may ask for an extra check before handling a legal request.

Record period

We keep legal, account, and payment records only for business, dispute, security, and law-related needs. When those needs end, records are reduced, archived, or removed according to the process that applies to the record type.

Change requests

To request a correction, use Account > Help > Legal Request or email [email protected]. We compare your request with account and wallet records, then reply with the next step or reason we need more detail.

Answers About Your Legal Rights

These answers cover the legal questions we see most often before and after account creation. They focus on access, records, contact paths, wallet references, and how you can ask us to check or correct data tied to your account.

The terms shown during account creation apply once you accept them and complete the required account step. Access depends on local law and is available only where local law permits.

Open Account > Help > Legal Request or email [email protected] with your account ID and registered mobile number. We verify the account first, then check the data connected to your request.

Yes, you can request a correction when a profile detail is inaccurate. We compare your request with account history, device sessions, and wallet references before applying any change to your account record.

Those payment rails create references that may be needed for account, wallet, or dispute checks. We record only the details required for account matching, such as time, rail name, and reference ID.

Use live chat from 08:00 to 02:00 WIB for routing, or email [email protected] for a written request. Tell us your device type and the account path you used.

Yes, access may be paused when profile details, payment references, device activity, or location signals require checking. We use this step to keep account use tied to the person who created it.

We place current terms inside the account area before they apply to your next use. If a change affects account access or payment records, you will see it before continuing.